PINs Help
My Account Tips
- When accessing your account in the library or at a public computer, always log out of your account when you are finished in order to protect your privacy. To do so, click the "LOGOUT" button.
- We encourage you to supply the library with an email address; it can be used to send you instructions if you should forget your PIN and need to reset it, as well as due date/overdue notices. Once logged in, click on the "Modify Personal Info" button to add or update your email address.
- If you wish to view checked out items, request items, or renew items from our website, you'll need to log in to your library account. For security purposes, you'll need to enter your name, your library card number, and your Personal Identification Number (PIN).
- Your PIN is a customizable code that verifies your identity when accessing your library account. Since your library account displays your name, address, phone number, and any items checked out or on hold, your PIN protects your privacy in the event your card is lost or stolen. If you do not have a PIN, you'll be required to create one upon logging in.
What would you like to do?
Create a PIN
Don't have a PIN yet? Follow these steps to create one.
- Access the My Account page.
- Type in your name and library card number. LEAVE THE PIN FIELD EMPTY.
- Click the "Login" button.
- You'll be prompted to create a PIN. Your PIN must:
- Consist entirely of numeric digits.
- Be between 4 and 30 digits long.
- Not have a number repeated three or more times (ex. 1111, 121212, 555).
- Not have a set of up to four characters repeated two or more times (ex. 1212, 123123, 456456456).
- Type your desired PIN into both text boxes and click the "Submit" button.
Changing Your PIN
If you previously created a PIN but would like to change it, follow these steps to do so:
- Access the My Account page.
- Type in your name, library card number, and your current PIN.
- Click the "Submit" button.
- Click "Modify PIN". You'll be asked for your current PIN, along with what you'd like to change it to.
- Click the "Submit" button.
Resetting Your PIN
Already created a PIN but can't remember what it is? Follow these steps to reset your PIN.
If your email address is on-file:
- Access the My Account page.
- Click on the "Forget your PIN?" link.
- Submit your name and library card number.
- Check your email for a message containing instructions on resetting your PIN.
If your email address is NOT on-file:
Ask for help at any library circulation desk, or call Customer Accounts at 428-8216. Staff cannot tell you your PIN since it is encrypted, but they can delete it to allow you to create a new one. To protect your privacy when calling about your PIN, please be prepared to provide your name as it appears on your account, your library card number, and your birth date.